Support Notes for My Speaker

Unusual Alexa Responses

'BRRRR' = she really didn't understand a thing, even My Speaker. Try again, sometimes she can be finicky.
'You might need to try that again' - means the app took too long to reply with a voice response. The command will likely still work, but just took too long for Alexa. If it turns out not to have worked, try it again.
'...in a moment' - means the action might take longer than expected to hear on your Sonos. Starting huge playlists can do this, for example, you just need to be patient.
'Sorry, but the app doesn't seem to be running on your network' - check the app is still installed and working on your device.

If Alexa responds in an unexpected way, say 'Alexa, tell My Speaker to report a problem' and follow her instructions. Reporting things this way means we can tell exactly when something went wrong to try and help.

You can always email us for additional assistance.

Multiple Account Support

If you use another Amazon account on your Alexa system, or if you disable then re-enable the Skill you will need to go through the PIN pairing process again.

If you use your Amazon account on multiple Alexa systems connected to different Sonos networks (eg in a vacation home), please contact Support for additional assistance.

Multiple App Instances

You can run more than one instance of My Speaker on your network, and they will 'compete' to answer your requests.